We may ask you to confirm it is you — for example, to sign in again before deleting the account.
6. Your records, copies and key
Your records are yours. We have no rights to them, and from version 2.0 no copy of them we could read.
The journal is on your phone. If you lose the phone and have no copy, the records are gone. We cannot bring them back.
You can make a copy on the "Me" screen: as a file, or in the cloud.
A copy is locked with a 28-character key. Only you have the key. We do not have it and cannot recover it.
Without the key and without this phone, nobody can open the copy. Neither can we.
A copy never mixes 2 different journals. If the phone already holds someone else's records, the app explains what you can do.
Your iPhone backup (iCloud or a computer) is between you and Apple, or your computer. We have no access to it.
7. Free of charge
ProTilo costs nothing. There are no purchases, subscriptions or ads.
We will never charge you anything without new terms that you accept first.
8. What you must not do
break the law using ProTilo;
pretend to be someone else;
attack, scan or overload our servers, or get around our protections;
take the app apart to copy it, except where the law allows it;
use ProTilo to advise or treat other people;
collect data from ProTilo automatically, or sell access to it.
For a serious breach we may suspend or close the account (section 13).
9. AI and other services
"Ask AI" only builds a text on your phone. You copy it and paste it into an AI service you choose. We send nothing to any AI company.
Whatever you paste is then handled under that company's rules. An AI answer is not medical advice. We are not responsible for it.
Signing in with Apple or Google is also governed by their rules.
10. Our rights in the app
The app, its name, design and texts belong to us or to those who licensed them to us.
We give you a personal, free, non-exclusive right to use ProTilo on Apple devices you own or control. For yourself, not for business.
If you send us ideas, we may use them without paying for them.
11. How the service works
We change and improve ProTilo. Sometimes we remove something. We will tell you about important changes in the app.
The journal works without the internet. Sign-in, weather, the cloud copy and account deletion need it.
We do our best to keep the service running. We do not promise it will never stop or never have errors.
Your legal rights as a consumer to a digital service that works as it should are not reduced.
12. Liability
We do not limit our liability for harm caused on purpose, for gross negligence, for harm to life or health, or for anything the law does not allow us to limit.
In all other cases we are liable only for harm that could be foreseen when you started using ProTilo.
We are not responsible for services of other companies: Apple, Google, AI companies, support lines.
13. How it ends
You can stop at any time.
To delete your account: "Me" → "Delete the account for good". The account is erased after 7 days. Until then you can sign in and cancel.
We may suspend or close an account after a serious breach of these Terms or of the law. Where we can, we warn first.
If we ever close ProTilo, we will tell you in the app at least 60 days before. You will have time to take your copies.
14. Changes to these Terms
We show a new version in the app before it applies.
If a change is important, we ask you to accept the new Terms before you continue.
If you do not agree, you can take your copies and delete your account, free of charge.
Earlier versions are available on request.
15. Apple
This agreement is between you and us, not Apple. We, not Apple, are responsible for ProTilo and its support.
Apple has no duty to support ProTilo.
If the app fails to meet a warranty, you may tell Apple. ProTilo is free, so Apple refunds nothing. Any other warranty claim is ours to handle.
Claims about ProTilo — yours or anyone else's (product liability, legal compliance, consumer protection, privacy) — are ours to handle, not Apple's.
If someone claims that ProTilo infringes their intellectual property, we, not Apple, deal with it.
You confirm that you are not in a country under a US embargo and not on a US list of prohibited persons.
You follow the rules of any third-party service you use together with ProTilo.
Apple and its subsidiaries are third-party beneficiaries of these Terms. When you accept them, Apple may enforce them against you.
16. Law and disputes
Portuguese law applies. The mandatory consumer protection of the country where you live still applies.
Please write to us first: legal@protilo.com. We answer within 30 days.
If you live in the EU, you can go to the courts of your country or of Portugal.
Out-of-court resolution in Portugal: CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, www.cniacc.pt. Other centres: www.consumidor.gov.pt.